Frequently Asked Questions

What is this promotion about?

Mentos is rewarding their customers who purchase 2 packs of Mentos in Woolworth’s stores during the promotional period (3rd April 2019 to 30th April 2019) with a free experience. There are over 100 + free experiences all over Australia, including surfing, paintball and laser skirmish, kayaking, Escape rooms and many more.

How do I qualify?

Purchase any two packs of Mentos at any Woolworths Store from 3/4/2019 to 30/4/2019 and retain the purchase receipt.

Jump on to www.mentoswin.com.au, Register your details and Upload your Proof of Purchase (receipt) You will receive a unique code to your registered email address within two business days with instructions on how to choose your experience.

What is the URL for the promotional website?

www.mentoswin.com.au

What rewards are available?

The Rewards available are free entry at over 100 experiences throughout Australia.

What do I need to claim my reward?

Register your details and upload your receipt at www.mentoswin.com.au. You will then receive an email from contact@mentoswin.com.au with your unique code. To Choose your Free Experience:

  • Visit mentoswin.com.au and click on Claim Now
  • Enter your code and complete your registration form
  • Search and select your preferred venue for your Free Experience by 28/5/19
  • You will receive an email detailing exactly how you redeem your reward at your selected venue, complete with an eVoucher that you will need to print and surrender at the time of redeeming at your chosen venue

I have not received my reward email, what should I do?

Please check your junk email folder for an email from contact@mentoswin.com.au If it’s still not there, contact our promotional partner TLC Marketing, who will be able to assist. Email contact@mentoswin.com.au and they will get back to you within 3 business days.

How many times can I use my unique access code?

Each code is valid for redemption once only.

How long is my unique code valid for?

You must use your unique code by 28/5/19. The last possible date to claim a venue e-Voucher is 28/5/19.

Can the expiry date of my unique code be extended?

Unfortunately not, the expiry date cannot be extended.

Can I claim the same e-Voucher for the same venue again?

No, it is one e-Voucher, per person, per venue for the duration of the promotion.

I’m going to the venue with a bunch of my friends who all have e-Vouchers, can we all use our e-Vouchers at the same time?

No, I’m afraid not. Only one (1) eVoucher may be used per venue per group. Participating venues will not allow multiple members of a group to redeem their eVouchers at the same time. Please contact the venue in advance of redemption to avoid disappointment.

How long is my e-Vouchers valid for?

Your e-Voucher is valid for 3 months from date of issue or by 28/8/19 whichever date is first. Last possible date to present and redeem an eVoucher at a participating venue is 28/08/2019.

Where can I find out more about this offer?

Visit the promotional website or contact our promotional partner TLC Marketing, who will be able to assist at contact@mentoswin.com.au or on 1800 815 004

I’ve lost my unique code and email, what do I do?

Contact our promotional partners at TLC Marketing who will be able to assist you or email
contact@mentoswin.com.au or on 1800 815 004.

I need to contact mentos about my product, how do I reach them?

In Australia Mentos is distributed by Stuart Alexander & Co Pty Ltd. Please contact customer services on 1800 188 484 or mentos@stalex.com.au

If you have a question about this promotion, please contact our promotional partner TLC Marketing on 1800 815 004 or email contact@mentoswin.com.au